Shipping policy


Last Updated: [25-06-2026]

Thank you for shopping with WOODSLANTZ LTD. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Business Information

WOODSLANTZ LTD
73 Hadrian Road
Newcastle Upon Tyne
United Kingdom
NE4 9QH

Email: wooslantz1991@gmail.com


Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you via email.


Shipping Destinations

We currently ship to:

  • United Kingdom
  • European countries (where available)
  • Selected international destinations

If your country is not available at checkout, please contact us before placing an order.


Shipping Times

Estimated delivery times:

United Kingdom

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days (where available)

Europe

  • Standard Delivery: 5–10 business days

International

  • Standard Delivery: 7–21 business days

Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.


Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.


Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched.

Please allow up to 24 hours for tracking information to become active.


Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by their local authorities.

WOODSLANTZ LTD is not responsible for delays caused by customs procedures.


Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate at the time of purchase.

If an incorrect address is provided, please contact us immediately at:

wooslantz1991@gmail.com

We cannot guarantee address changes once an order has been processed or dispatched.


Lost or Delayed Shipments

If your shipment appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

Please note that once a package has been handed to the carrier, delivery times are outside our direct control.


Damaged Deliveries

If your order arrives damaged:

  1. Take photographs of the packaging and damaged item(s).
  2. Contact us within 48 hours of delivery.
  3. Include your order number and supporting photographs.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.


Failed Deliveries and Returned Packages

If a package is returned to us due to:

  • An incorrect address provided by the customer
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts

The customer may be responsible for additional shipping costs required to resend the order.


Contact Us

If you have any questions regarding shipping or delivery, please contact:

WOODSLANTZ LTD
73 Hadrian Road
Newcastle Upon Tyne
United Kingdom
NE4 9QH

Email: wooslantz1991@gmail.com